Order Processing:
We usually send out your order within 1 to 2 days, except on weekends and Bulgarian bank holidays. During busy times, there might be a slight delay, but we do our best to avoid that. You'll get tracking info sent to your email once your order is on its way.
Note: On very busy days like sales or public holidays, we might take a bit longer to get your order out the door.
Shipping:
All our orders are sent out from our hub in Bulgaria.
Free standard shipping for orders over €49.
For orders under €49, the standard shipping charge is €5.95.
For orders outside Europe, the shipping charge is €9.
Delivery Times:
For standard shipping within the EU, it takes about 2-8 business days (after we've processed your order).
For shipping outside of Europe, it'll take about 7-12 business days.
We ship orders from Monday to Friday, except for Bulgarian bank holidays.
Handwashing Your Ahrora Pillowcase
For the best care, handwash your Ahrora pillowcase using a gentle pH neutral liquid detergent or our Ahrora gentle silk wash. This helps maintain its shine, softness, and ‘slip’—the better it ‘slips’, the better it cares for you!
Machine Washing Your Ahrora Pillowcase
Ahrora pure silk pillowcases are machine-friendly! Though traditionally silk requires hand washing or dry cleaning, our high-quality Slipsilk™ is designed for durability. While machine washable, remember to treat your silk pillowcase with love:
- Use a delicate setting.
- Cool water.
- pH neutral liquid detergent.
- Delicates care bag.
Drying Your Ahrora Pillowcase
Air-dry your Ahrora pillowcase in the shade. Avoid tumble drying. If needed, use a low heat setting to iron or steam. Your Ahrora pillowcase is also dry-cleanable, using any solvent except trichloroethylene.